Return Policy – Flipmart London LTD
At Flipmart London LTD, we want our customers to be satisfied with every purchase. If you are not completely happy with your order, please review our return policy below.
1. Return Period
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in the same condition that you received it
Be in its original packaging
Include proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Business bulk orders
Items that have been used, damaged by the customer, or not in original condition
However, if these items arrive damaged, defective, or incorrect, we will resolve the issue with a replacement or refund.
3. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 7 days of delivery with:
Your order number
Photos of the item
A brief description of the issue
We will review the case and arrange a replacement or refund if approved.
4. How to Request a Return
To start a return:
Email us at support@flipmart.uk
Provide your order number and reason for return
Our support team will provide return instructions
5. Refunds
Once we receive and inspect the returned item:
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method
Please note:
Original shipping costs are non-refundable, unless the return is due to our error or a damaged item.
6. Return Shipping
Customers are responsible for return shipping costs unless:
The item was damaged
The wrong product was sent
7. Contact Us
If you have any questions about returns, please contact:
Flipmart London LTD
📧 support@flipmart.uk
📞 +44 7586 629061
📍 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom