Returns & Refunds – Flipmart London LTD
1. Returns Eligibility
We want you to be completely satisfied with your purchase. You can return items within 30 days of delivery if they are:
Unused and in the original packaging
In the same condition as when you received them
Please note: Personalized products and custom business orders cannot be returned or refunded unless they arrive damaged or defective.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team within 7 days of delivery. We will guide you through the return process and issue a replacement or refund as appropriate.
3. Return Process
Contact us at [customer service email/phone] with your order number and reason for return.
Pack the item securely in its original packaging.
Ship the item back to our returns address (provided by our team).
4. Refunds
Once we receive and inspect your return, refunds will be processed within 7–10 business days.
Refunds will be issued to your original payment method.
Shipping fees are non-refundable, except for damaged or defective items.
5. Exchanges
Exchanges are available for standard products.
Personalized products cannot be exchanged unless faulty.
6. Contact Us
If you have any questions about returns or refunds, reach out to us at:
Phone: +44 7586 629061