NICKY K/TOWEL HOUSEHOLD

Shipping Policy – Flipmart London LTD

At Flipmart London LTD, we aim to deliver your orders safely and on time. Please review our shipping policy below.

1. Shipping Locations

We currently ship across the United Kingdom 🇬🇧.
If you would like to place an order from outside the UK, please contact us before ordering to confirm availability.

2. Order Processing Time
Orders are processed Monday to Friday.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time

Estimated delivery times are:

Standard Products: 3–5 business days 🚚
Express Delivery: 1–2 business days
Personalized Products: 15–20 business days (time required to create and deliver)
Business Orders / Bulk Orders: Delivered within 15–20 business days once the order is ready.

Please note that delivery times are estimates and may vary due to courier delays, busy seasons, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout depending on:

Delivery location
Order size or weight
Shipping method selected

Promotions such as free delivery offers may apply from time to time.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email 📧
A tracking number to follow your delivery.
6. Delayed or Lost Shipments

If your order is delayed or you have not received it within the expected delivery time, please contact our support team and we will assist you.

7. Contact for Shipping Questions

If you have any questions about shipping, please contact us:

📧 Email: support@flipmart.uk

📞 Phone: +44 7586 629061
📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Return Policy – Flipmart London LTD

At Flipmart London LTD, we want our customers to be satisfied with every purchase. If you are not completely happy with your order, please review our return policy below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it
Be in its original packaging
Include proof of purchase (order number or receipt)
2. Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Business bulk orders
Items that have been used, damaged by the customer, or not in original condition

However, if these items arrive damaged, defective, or incorrect, we will resolve the issue with a replacement or refund.

3. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with:

Your order number
Photos of the item
A brief description of the issue

We will review the case and arrange a replacement or refund if approved.

4. How to Request a Return

To start a return:

Email us at support@flipmart.uk
Provide your order number and reason for return
Our support team will provide return instructions
5. Refunds

Once we receive and inspect the returned item:

Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method

Please note:

Original shipping costs are non-refundable, unless the return is due to our error or a damaged item.
6. Return Shipping

Customers are responsible for return shipping costs unless:

The item was damaged
The wrong product was sent
7. Contact Us

If you have any questions about returns, please contact:

Flipmart London LTD
📧 support@flipmart.uk

📞 +44 7586 629061
📍 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom